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Communications Workers of America
Local 7201
Current / News
The Contract Expires
Attention Credit Consultants
9/10/2010 - Good News for the St. Paul CFS Center. Qwest has announced
that the Center will release 20
new requisitions for Credit Consultant.
It is important to note that these new positions will be under Wage Scale "MM"
This wage scale information can be
viewed in the March 12th Letter below
on page 6 & 7 of attachment B.
Information from negoitations related to the Credit Consultant Title from 2009
FMLA / STD & Illness
FMLA information from the
Department of Labor website
IMPORTANT
October 29th, 2010
Regarding the pending merger between CenturyLink and Qwest & its impact to jobs that are represented by the CWA and the IBEW. The parties have entered into a Letter of Agreement with respect to that merger and the relationship with the Unions.
CWA
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If U.S. companies had to tell you they were transferring your customer service call overseas, would those employers think twice about offshoring their
call centers?
That’s the idea driving a call center “right to know” bill, long championed by CWA and sponsored by Sen. Chuck Schumer (D-NY).
He is expected to introduce an updated version of the bill in the 112th Congress next year.
“If we want to put a stop to the offshoring of American jobs, then we need to provide incentives for American companies to keep American jobs here,” Schumer said. “This bill will not only serve to maintain call center jobs currently in the United States, but also provide a reason for companies that have already sent jobs overseas to bring them back.”
When the bill is updated for the new Congress, it is expected to include right to know language for online chat support that is done overseas. That’s because many companies now have pop-up boxes on their websites that offer instant messaging with a customer service representative.
To further discourage offshoring, CWA and Schumer’s staff are exploring a possible excise tax on companies for every call or chat transferred to foreign call centers. Also, U.S. companies would be required to disclose quarterly, and in their annual reports, how many customer service calls they received, and how many are sent overseas.
CWA leaders say saving American call center jobs benefits customers as well as workers. “Our customer service professionals in telecom, the public sector, newspapers and at other employers have the training and experience to determine the best way to help their customers,” CWA Executive Vice President Annie Hill said.
For those companies that still decide to offshore call centers, CWA is working to ensure that any call center bill includes language protecting customers from identity theft and other security breaches. “We are looking at how U.S. privacy laws can be applied to foreign call centers, and how we can ensure that employees are screened and monitored,” said CWA Legislative Director Shane Larson.
St. Paul & Winona Minnesota
This is the story of 4 workers who work for the Dex One Corporation. Our video documentary highlights the struggle of the American worker when the American Company they work for opts to send their work overseas. In this case, the Phillipines.
Aproximately 100 CWA,
Dex One Corporation employees/members will lose their jobs in order to move those jobs to the Phillipines. This is their story. IBEW Local 1269 members utilize the talents of these people everyday in the sales, development and fulfillment of the ads they sell. Nobody can explain what the cost to the customer will ultimatley be!
Show your support.
On a percentage basis, you're certainly paying more than the most profitable U.S. companies, and in some cases you're literally paying more: Consider, for instance, that General Electric made $26 billion in profits over the last five years and not only paid no federal income tax, it got a $4.1 billion refund.
Listed below are the top 10 corporate freeloaders, as compiled by Sen. Bernie Sanders (I-Vt.).
10. Carnival Cruise Lines over the past five years made more than $11 billion in profits, but its federal income tax rate
during those years was just 1.1 percent.
9. ConocoPhillips, the fifth largest oil company in the United States, made $16 billion in profits from 2007 through 2009,
but received $451 million in tax breaks.
8. Citigroup last year made more than $4 billion in profits but paid no federal income taxes.
7. Goldman Sachs in 2008 only paid 1.1 percent of its income in taxes even though it earned a profit of $2.3 billion.
6. Valero Energy, the 25th largest company in America with $68 billion in sales last year received a $157 million
tax refund check from the IRS.
5. Boeing got a $124 million refund from the IRS last year.
4. Chevron received a $19 million refund from the IRS last year after it made $10 billion in profits in 2009.
3. GE, see above.
2. Bank of America got a $1.9 billion tax refund from the IRS last year,
though it made $4.4 billion in profits.
1. Exxon Mobil made $19 billion in profits in 2009 and paid no federal income taxes.
It did receive a $156 million rebate from the IRS.
Winona
